AI-Powered Product Support
Handle product support across phone, web chat, webshop, Messenger, and WhatsApp with AI that uses your documentation, policies, tickets, and product data.
Gridex Support
AI-Powered Support Platform
Custom AI call center
Build phone flows that greet callers, collect context, resolve repeat requests, and transfer to a human when needed.
Call copilot
Follows live calls, suggests answers from your knowledge base, and summarizes the conversation for your team.
Webshop chatbot
Answers product, order, delivery, and return questions directly inside your store.
Messenger & WhatsApp
Serve customers through web chat, Facebook Messenger, and WhatsApp with one consistent support brain.
One support system for calls, chat, and commerce
SupportHub combines controlled phone automation, real-time agent assistance, grounded chat, ecommerce context, and social messaging in one workspace.
Call flows for inbound support
Build controlled phone journeys for your support line: greet callers, classify intent, collect details, look up records, create tickets, or transfer to the right person.
- Visual flow steps for prompts, routing, collection, actions, and transfer
- Versioned publishing and analytics for every flow
Call copilot for live agents
When a person takes the call, the copilot listens with them and brings up useful context while the conversation is happening.
- Live transcript, caller context, topics, and suggested answers
- Saved summaries and session history after the call
Grounded AI chat
Your website or support portal can answer common questions from manuals, FAQs, policies, tickets, and product data without inventing answers.
- Knowledge-base answers with escalation when confidence is low
- Customer handoff and ticket creation stay in the same workflow
Webshop chatbot
Give shoppers help with product questions, shipping, returns, warranty, and lead capture directly inside the store experience.
- Product ingestion from feeds, sitemap, schema.org, or CSV
- Policy-aware answers for shipping, returns, warranty, and FAQ
Messenger and WhatsApp
Connect social messaging channels so customers can ask questions where they already are, while your team manages the conversation centrally.
- Facebook Messenger and WhatsApp channel connections
- Captured leads, status updates, and conversation history
Conversational voice AI
Open-ended AI voice agents are available for teams that want to test a fully AI-handled phone line.
- Marked beta while we keep improving reliability and controls
- Call flows and call copilot remain the recommended production voice setup
How the voice experience works
SupportHub does not force every call into a black-box voice bot. You can design controlled call flows, let humans take over, and give agents AI help while they speak.
Design the call path
Create a flow for each support line, language, or team. The flow decides what the caller hears, what information is collected, and which action runs next.
- Use prompts, classification, slots, conditions, and actions
- Publish versions so live calls stay stable while drafts evolve
Resolve, route, or transfer
During the call, SupportHub can search the knowledge base, look up orders or tickets, create a ticket, speak a final answer, or transfer the caller.
- Controlled automation handles repeatable steps without losing context
- Transfer rules keep humans available for sensitive or complex calls
Assist the human agent
Call copilot helps agents while they speak: it follows the transcript, identifies topics, suggests answers, and saves a usable summary afterward.
- Suggestions can use knowledge base, ticket history, customer context, and diagnostics
- Teams can review sessions, topics, suggestions, and summaries later
Conversational voice AI is beta
BetaThe open-ended AI voice agent is available for experimentation, but the main production voice setup is call flows for controlled automation plus call copilot for human-assisted calls.
Simple, Transparent Pricing
Seat plans plus usage-based chat, voice-minute, and storage costs. No per-customer surprises.
Starter
EUR 20/seat/mo
Everything you need to get started
- 100 chats included each month
- Support ticket management
- Knowledge base for your products
- AI-powered chat support
- Customer self-service portal
- Customer satisfaction surveys
Professional
EUR 50/seat/mo
For growing teams that need more power
- 500 chats included each month
- Everything in Starter, plus:
- AI voice support
- SLA tracking & alerts
- Workflow automation
Business
EUR 75/seat/mo
For teams that need compliance & control
- 1,500 chats included each month
- Everything in Professional, plus:
- Activity audit trail with CSV export
- Per-user permission management
Enterprise
EUR 100/seat/mo
The complete platform for large teams
- 2,500 chats included each month
- Everything in Business, plus:
- Dedicated account support
- Custom onboarding
- Event webhooks (coming soon)
Included chats are per organization, not per seat. Extra chats are EUR 0.20 each. Unused chats don't roll over, and a longer conversation can count as more than one chat.
AI Text Chats
from EUR 0.20 per chat
Used by website chat, webshop chatbot, Messenger, and WhatsApp conversations
Voice minutes
EUR 0.30 per minute
Used by call flows, call copilot, and beta conversational voice AI sessions
Knowledge Base Storage
1 GB included free with every plan
Start with a 14-day free trial
Includes 50 text chats and 10 voice minutes. No credit card required.
Why teams choose SupportHub
Practical automation where it helps, humans where they matter
One queue of customer context
Phone, web chat, webshop, Messenger, and WhatsApp can all use the same knowledge and customer history.
Human handoff is part of the design
AI can collect context and solve repeat questions, but complex or sensitive cases can move to a person with the conversation preserved.
Answers come from your own material
Manuals, policies, product data, tickets, and past resolutions shape the answers so customers receive grounded support.
Built for product and order questions
Webshop support can use catalog data, policies, order lookup, and lead capture instead of acting like a generic chatbot.
Multilingual
Support customers in any configured language across chat and voice workflows.
Every interaction becomes usable insight
Tickets, transcripts, topics, handoffs, sessions, and analytics help your team see what customers are asking and where automation should improve.
From the blog
Guides on AI customer support, ticket deflection, and choosing the right help desk.
A Zendesk Alternative Built for SMB E-commerce Support
Zendesk is a powerful, established help desk — but it can feel enterprise-shaped for a lean e-commerce team. Here's an honest look at where SupportHub takes a different approach: AI that answers from your own knowledge, every language, real voice, and pricing you can predict — plus how to test each before you switch.
A Gorgias Alternative for Accurate, Multilingual AI Support
Gorgias helped define the e-commerce help desk. If you're weighing an alternative, here's an honest look at where SupportHub takes a different approach — grounded AI accuracy, every language, real voice, and pricing you can predict — and how to test each one before you switch.
Best AI Customer Support Software 2026: Scoring Criteria
Every vendor will claim to be the best AI customer support software 2026 has to offer. This is the annually refreshed scorecard — seven criteria, a checklist you can run on any tool, and a test for each one — so you judge on your own data, not a demo.
Ready to Transform Your Product Support?
Start with grounded chat and controlled voice flows, then add copilot, webshop, and social channels as your support operation grows.