Free tool · No signup required
Ticket Deflection ROI Calculator
See what deflecting repetitive support tickets could be worth to your team. Enter your monthly ticket volume and a few assumptions below — we’ll estimate the hours freed and the euros saved, instantly and for free.
See how ticket deflection works →Your numbers
Your estimated impact
Payback above is calculated against the Starter plan (€20/seat/month). Professional (€50), Business (€75) and Enterprise (€100) seats are also available. Each plan includes a monthly chat allowance per organisation: Starter 100, Professional 500, Business 1,500, Enterprise 2,500. Extra chats are €0.20 each and unused chats don’t roll over.
A realistic estimate, not a promise
See it on your store
This calculator gives you a rough number from your own inputs. The real number depends on your actual tickets and knowledge base — here is what the full product adds:
- Actually deflects tickets from your own knowledge base, with grounded answers and a clean handoff to a person whenever one is needed
- Resolves live order-status lookups for your store, not just canned FAQ answers
- Measures your REAL deflection rate and CSAT with reporting — not an estimate
- Works everywhere your customers are: web chat, WhatsApp and voice
The fastest way to know your real numbers is to see it running on your own store.
Start with a 14-day free trial — includes 50 text chats and 10 voice minutes, no credit card required.
Frequently asked questions
How is this estimate calculated?
We multiply your monthly ticket volume by the share you say is repetitive and the deflection rate you expect on that share, to get tickets deflected per month. That figure drives the hours freed (using your handling time) and the euros saved (using your cost per ticket) — all computed instantly in your browser from the numbers you enter.
Is 100% of my ticket volume deflectable?
No — and this calculator does not assume that. Only the repetitive share you specify, at the deflection rate you expect, counts toward the estimate. Complex, sensitive or account-specific conversations should, and will, still reach a person.
What counts as a "repetitive" ticket?
Order status and tracking, return and refund policy questions, opening hours, shipping costs, account basics and other frequently asked questions are the usual candidates. Anything that needs judgment or access to a specific customer’s case is not.
Do I need to install anything to try this?
No — this page runs entirely in your browser and needs no signup. To see your real deflection rate and CSAT on your own tickets, start a free trial.
What happens when I click "Start your free trial"?
You’ll be taken to sign up for a 14-day free trial — 50 text chats and 10 voice minutes included, no credit card required.